Contact Us: If you’re not fully satisfied with your shoes, simply reach out to our friendly customer service team within 30 days of receiving your order. You can contact us via:
Email: service@mancshoes.com Phone: 234-248-6148 Our team will guide you through the return or exchange process and provide you with a Return Merchandise Authorization (RMA) number. This number is essential for processing your return, so please keep it handy!
Condition of Return: To be eligible for a return or exchange, the shoes must be in their original condition, unworn, and in their original packaging. We kindly ask that you try on your shoes on a carpeted surface to preserve their condition.
Shipping the Return: Once you’ve received your RMA number, please ship the shoes back to us at the following address:
Urban Man Shoes LLC 819 S Richardson Ave, Columbus, OH 43204
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Refund or Exchange: Once we receive your return and inspect the condition of the shoes, we will process your refund or exchange promptly. Please allow up to 7 business days for your refund to be processed. If you opt for an exchange, we’ll ship out the new pair as soon as possible!
